Return And Shipping Policy

Shipping Policy

Elizondo Music will send your gear free in most cases, on any purchase not weighing over 40 lbs. This applies only for FEDEX GROUND or USPS Shipments in the Continental United States of America. We will gladly ship to Hawaii, Alaska, Puerto Rico or any other US Territories with a surge charge. Promotion applies only to merchandise published on this web site at website prices. If you desire a faster service like Next day air or similar it will be the buyers responsibility. We will pack everything as best as we can but cannot be held responsible for any damage the freight company may cause. We will gladly insure it with the freight company for an additional fee. We are here to help and provide the best service experience possible!

Return Policy

All sales are final. No refunds. Only credit towards other purchase, within 15 days from original purchase date. You may return a product if its DOA (Dean On Arrival). You must call us ahead and obtain a Return Authorization. Return items must be in original conditions including all boxes, packing, instructions and warranty cards or be subject to a 15% re-stocking charge. We do not make exchanges for defective products under warranty after 15 days of original purchase. We will gladly assist you in obtaining warranty service from the manufacture.

If you receive a Return Authorization you must do the following:

  • Product must be like new
  • Send product just like you received in double box.
  • Send all accessories that were included
  • Send the owners manual in its original packing as well as warranty cards
  • Use clear tape to sealed box. Please do not use DUC tape
  • Do not write on the item box

Products that are not returnable

  • Any Software
  • Special Order Items
  • Used Products
  • B Stock Items or Recondition
  • Cymbals
  • In ear headphones
  • Personal Instruments like Harmonicas, mouthpieces, in ear headphones
  • Guitar Amp tubes and microphone tubes
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